Hi Peter.
Sorry for the delay in responding. I'd like to inform you that some websites detect and block traffic through VPN connections. This is not an issue with VPN application but with the website vendor.
Are you unable to load all websites or particular websites?
It is now over a week since you told me that you would get back to me about my connection problems with AVG VPN and I have heard nothing at all from you. I now believe that you have no answer to this problem. Since 19th August 2019 when I reported that the current situation is unworkable for me I have received nothing from you that would help me to resolve the problem. I wish therefore to cancel my Subscription for AVG VPN and I would like a refund for the remaining period for which you have charged me. Please do not auto renew in 2020. I look forward to receiving details from you of when I can accept my refund.
Regards,
Peter
Hello again,
I can confirm that I only have a problem with the VPN connected. If I turn VPN off then everything is good. All internet sites load in seconds and my speeds are fast. Reconnecting VPN causes all of the problems to return immediately. I tried turning off AVG Internet Security and with VPN connected the problem is the same. If I disconnect the VPN then the problem disappears so it seems that AVG Internet Security does not influence the problem. Today I could not connect to Ebay while using the VPN. The message displayed was "rover.ebay.co.uk's server IP address could not be found" and "DNS_PROBE_FINISHED_NXDOMAIN"
Thanks,
Peter
Hi there,
Do you have any answer for me yet about the AVG VPN connection problems?
Thanks,
Peter
Hello Peter,
We are sorry to know that.
Did you turn off AVG Secure VPN and check whether the issue with websites are resolved?
We request you to turn off AVG Internet Security program as mentioned in this article and see whether there are any changes in accessing the websites.
By doing this, we shall confirm whether AVG Internet Security is the reason behind this or not.
Keep us informed about the status.
Thanks,
Peter
Thank you for the information Peter.
We have escalated the case to our Senior team. We will get back to you once we get a reply from them.
Your patience is appreciated.
Hi there,
Do you have any answer for me yet about the AVG VPN connection problems?
Thanks,
Peter
I am based in the UK. I have tried all of the UK connections with the same bad result. I have also tried connections in the USA and Cananda along with othe European sites e.g. Spain, Madrid France, Paris and Germany, Frankfurt. All have the same problem for me. My problem is not with upload/download speeds, it is with making the connection to a website and, if a connection can eventually be made, I have the same problems opening any links on that website. As I have previously said, before your June 2019 update I could use the VPN. It slowed some download/upload speeds considerably depending on the location used but before the update it was acceptable. The VPN now on my PC has problems making an Internet connection.
Thanks,
Peter
Hello again,
I can confirm that I only have a problem with the VPN connected. If I turn VPN off then everything is good. All internet sites load in seconds and my speeds are fast. Reconnecting VPN causes all of the problems to return immediately. I tried turning off AVG Internet Security and with VPN connected the problem is the same. If I disconnect the VPN then the problem disappears so it seems that AVG Internet Security does not influence the problem. Today I could not connect to Ebay while using the VPN. The message displayed was "rover.ebay.co.uk's server IP address could not be found" and "DNS_PROBE_FINISHED_NXDOMAIN"
Thanks,
Peter
Regards,
Peter
Hi Peter.
Sorry for the delay in responding. I'd like to inform you that some websites detect and block traffic through VPN connections. This is not an issue with VPN application but with the website vendor.
Are you unable to load all websites or particular websites?
We are sorry to hear this.
Please provide us the following information to investigate further:
1) The location in which you are situated
2) What are the location you have tried to change in the AVG Secure VPN.
Keep us posted.
We are sorry to know that.
Did you turn off AVG Secure VPN and check whether the issue with websites are resolved?
We request you to turn off AVG Internet Security program as mentioned in this article and see whether there are any changes in accessing the websites.
By doing this, we shall confirm whether AVG Internet Security is the reason behind this or not.
Keep us informed about the status.