Alan,
We acknowledge your refund request. However, I have sent an email to get in touch with our additional technical support. Please follow my email instructions and get connected with them. They will resolve the issue with your AVG Secure VPN. If not, we will help you to get refund for your AVG Secure VPN product.
Hello AVG Support,
I am a long term user of AVG products and have been very satisfied with your products - until now!
On 13 June 2018, without having an opportunity to use a 30-day trial, I signed up for a 2-year VPN licence. I have to say I am very disappointed in my purchase. Not only is my Windows 10 computer abysmally slow with VPN switched on, but I have to exit Outlook to allow sent emails to clear my Outbox, I frequently have to exit my VPN to move to different pages within a website I have accessed, and I have received deceptive messages from Google regarding my wrong location.
I am now forced to leave my VPN off in order to get through all the home business I deal with on a daily basis, in doing so completely negating the purpose for which I purchased it.
Is there any way I can de-licence my VPN and receive a refund of the balance of my 2-year subscription?
Alan Mellor
Western Australia
Alan,
We acknowledge your refund request. However, I have sent an email to get in touch with our additional technical support. Please follow my email instructions and get connected with them. They will resolve the issue with your AVG Secure VPN. If not, we will help you to get refund for your AVG Secure VPN product.