Hello, I paid my yearly dues for AVG VPN on april 30th at exactly 23:58 with a new credit card which is mastercard n° [Card number removed] because the card I had before was canceled due to some frauds which I signaled to my bank, therefore you must accept my payment with the new card.
Ok ? if there is still a problem please tell it to me.
many thanks Walter Stockhem
Hello Walter.
Thank you for reaching us here with your concern.
First of all, please do not provide your full card number, AVG order number or any other personal or AVG account related information in a public post due to security reasons.
We have removed the card number provided by you. Upon checking your account details, the payment done on 30th April 2021 was for the renewal of AVG Internet Security (Multi-device). It was not for AVG Secure VPN.
I would request you to contact our sales team (https://support.avg.com/support_sales?l=en) for help to renew the AVG Secure VPN (Multi-device) subscription.
Hello Walter.
Thank you for reaching us here with your concern.
First of all, please do not provide your full card number, AVG order number or any other personal or AVG account related information in a public post due to security reasons.
We have removed the card number provided by you. Upon checking your account details, the payment done on 30th April 2021 was for the renewal of AVG Internet Security (Multi-device). It was not for AVG Secure VPN.
I would request you to contact our sales team (https://support.avg.com/support_sales?l=en) for help to renew the AVG Secure VPN (Multi-device) subscription.