I have just subscribed for Avg Vpn for 2 years and was under the impression that I would be paying each month but it looks like the full amount { £64.00} has been taken out, have I done something wrong?
Many thanks for the quick service you supplied, I have tried to do the monthly subscription you suggested but can't find the option for £2.69 per month I can only find one for £5.99 is this the cost for doing it monthly.
Hello Paul,
Yes, you have 2 year subscription of AVG Secure VPN. You should select monthly billing option before proceeding with Payment. Would you like to have monthly subscription?
The possible option is you can get refund for yearly subscription and place a new order.
https://shop.avg.com/store/avgstore/en_GB/buy/externalRefID.gsv.0.1m/quantity.1/ThemeID.4791658000/Currency.GBP/FirstPurchase.yes/GMSFlow.true/clearcart.yes
Okay, Paul.
We have escalated your refund request to concern team. They will initiate it and get back to you via email. Please check your email regularly to know the status of refund request.
We appreciate your efforts, Paul.
Yes, this is the actual cost (£5.99) of AVG Secure VPN - monthly subscription.
I would like a refund please then I can do it correctly.
Thanks for the quick response
Paul
Hello Paul,
Yes, you have 2 year subscription of AVG Secure VPN. You should select monthly billing option before proceeding with Payment. Would you like to have monthly subscription?
The possible option is you can get refund for yearly subscription and place a new order.
https://shop.avg.com/store/avgstore/en_GB/buy/externalRefID.gsv.0.1m/quantity.1/ThemeID.4791658000/Currency.GBP/FirstPurchase.yes/GMSFlow.true/clearcart.yes