Unfortunately, I'm still having problems - and now, until this is resolved, I'm running without VPN protection, which will be really important for the next two weeks, as we will be away from our home network.
I am obviously connected to the internet, or I would not have been able to download the .exe file, but when I try to install it, I get yet another error message:
Cannot download setup files. Please check your internet connection or try it again later (12030).
Error code:'12030'.
It was the setup files that caused the original problem, so uninstalling the app did no good whatsoever.
Unfortunately, I'm still having problems - and now, until this is resolved, I'm running without VPN protection, which will be really important for the next two weeks, as we will be away from our home network.
I am obviously connected to the internet, or I would not have been able to download the .exe file, but when I try to install it, I get yet another error message:
Cannot download setup files. Please check your internet connection or try it again later (12030).
Error code:'12030'.
It was the setup files that caused the original problem, so uninstalling the app did no good whatsoever.
For several days, I have been getting a popup advising that there is a VPN update. When I click the Update Now button, the update process begins, but doesn't go far. I keep getting the same error message:
Error message:'Cannot get setup files.'
Error code:'44002'.
More information in log:
'C:\ProgramData\AVG\Icarus\Logs\icarus.log'.
Any ideas?
Thank you for writing us back Barb,
We sincerely apologize for the inconvenience caused to you. We have sent you the email regarding this issue. Please check for the email and get back to us.
Thank you for your understanding.