hi RanjaniThanks for the kind offer of remote assistance. I just need to ask something before I use it though.
Apart from not working, my VPN is now telling me that I only have a free trial…although my subscription is until 28th April 2021
Shall I still use remote assistance then>> ?
Thanks my friend
Colin
Hello chaps
I have a problem with my VPN im afraid. When I activate it I get a red flag and on it is written "Cannot establish a connection". My Internet connection is fine.
Can you assist me please?
Thanks Colin
Ranjani
Remote Assistance worked, and I am now all fixed. Im ashamed at myself because it took the engineer about 30 seconds to sort it out… maybe if I had struggled a bit more I may have done it… anyway, thanks for all your help and pointing me in the right direction for assistance.
Cheers my friend Colin
Colin,
Happy to hear that everything is fine now. We appreciate your efforts.
Thank you for letting us know its status. If needed, you can use the same link in future to reach us.
Have a great day!
Sure, Colin.
You can use the remote link to get connect with our remote technicians.
We need to reactivate your AVG Secure VPN subscription to fix it. They will check and help you with both the issues.
Іt's really a cool and helpful piece of information (https://www.glostartrade.com/). I am satisfied that you just shared this helpful information about VPN with us. Please keep us up to date like this. Thank you for sharing.
Ranjani
I have done all the things you suggest, and my next step is to "change DNS settings"…and if this fails try to reinstall the software.
My dear friend, I hate to say that up to now I have tried hard but have mental health issues and im starting to get a bit confused because I have BiPolar Disorder you see and sometimes I get things all out of proportion.I am also an old guy of 71 and this slows my thinking too. All the steps I took was very good for me, but I dont even know what DNS Server means hahaha and uninstalling and reinstalling scares me because I have tried previously but got lost…
Can I respectfully ask if I am allowed to get remote assistance for this please? AVG have very kindly allowed this for me in the past, and I am embarrassed to ask again, but if I dont I shall be stuck you see. I hope you understand Ranjani, and thank you for all you do for me.
Best wishes Colin