Blake,
You need to activate your AVG Secure VPN using your email address and password. Refer this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Secure-VPN to activate AVG Secure VPN else share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of the error message you received to check and assist you further.