Hello Ted,
We regret the inconvenience caused. You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
Please click 'Change location', connect to different server locations and check if the issue persists.
Could you share the screenshot of the profile page to get better clarity?
Refer to this article for the steps to capture the screenshot: https://bit.ly/2Y6RCDP
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Keep us posted.
when not connected to avg vpn download speed is 185 when connected it goes down to 36. also under list of profiles, it says no items in list. i might add on my laptop everything is good. any ideas? thanks
maybe i should mention this is a desktop comp connected by ethernet running win 10. also i cant upload picture, your website freezes and is greyed out when i try it.
Hello Ted,
We regret the inconvenience caused. You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
Please click 'Change location', connect to different server locations and check if the issue persists.
Could you share the screenshot of the profile page to get better clarity?
Refer to this article for the steps to capture the screenshot: https://bit.ly/2Y6RCDP
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Keep us posted.
We're sorry to know that, Ted.
We've sent you an email requesting the screenshot. Please revert to us via email to proceed further.