Hello, William.
We're here to help. As per our records, you paid GBP 140.96 on 28th Sep 2018 for the bundle order. This order contains AVG Internet Security 1 computer (1 year) license, AVG PC TuneUp 1 computer (1 year) license, AVG Driver Updater 1 computer (1 year) license and AVG Secure VPN (1 year subscription). Do you want to cancel and get refund for AVG Internet Security 1 computer (1 year) alone or cancel the whole order?
On the 28/9/2018 I was looking for protection for my computer,I found it to be to expencive for me, so I did not complete the deal. I found that on my bank statement AVG have charged me Although I did not down load any of the data. My bank has advised me to ask for a rebate of the amount £185.95pence.
I would ask you to repay me the amount taken I have found another security system which suits my need Yours sincerely W.J.PHILLIPS
William, we could find only the charge of GBP140.96 on your ****@virgin.net account and we have processed the refund for it.
An email explaining the refund status has been sent.
Provide the screenshot of bank statement that shows the other charge through the same email which will help us to proceed further.
Thank you.
I want my money back please, as I was unaware that I had said I wanted the package. On my bank statement there are two amounts taken on the 28 sept2018 1£44.99p 2£140.96p.I want to cancel the complete package and a refund of the full amount. I since found another provider.
I checked on my computer this afternoon and found that "the pc tuneup had been set to run until 28/9/2019 it would then be switched off. This was on the AGV web site.I would like my full .I found it by logging on to your web site.
Yours sincerley W.J phillips
Hello, William.
We're here to help. As per our records, you paid GBP 140.96 on 28th Sep 2018 for the bundle order. This order contains AVG Internet Security 1 computer (1 year) license, AVG PC TuneUp 1 computer (1 year) license, AVG Driver Updater 1 computer (1 year) license and AVG Secure VPN (1 year subscription). Do you want to cancel and get refund for AVG Internet Security 1 computer (1 year) alone or cancel the whole order?
I want to fully cancell the whole of AVG as I said I have found a system which covers my requirements.
On my bank statement there are two withdrawls 1 £44.99pence the 2£140.96pence, this is a total of£185.95pence
I checked my computer this afternoon and, having logged on to your site and found that the"AVG PC Tuneup is set and will until 28/9/2019, But I don't have it on my computer
Thanking you for your trouble. Mr w.j.Phillips
Yes, we realize that, but couldn't find the £44.99 charge on your account.
Hence, sent an email for you to provide the screenshot of bank statement showing this charge and all possible email address that you would have used earlier.
Once we receive those information, will locate the account that shows this charge and process refund for it.