Hello AVG Community,
I am currently facing a persistent issue where my exam preparation website is being blocked by AVG’s Web Shield feature, and I am trying to understand the root cause behind this behavior. The website provides study materials, practice questions, and exam-related resources for students preparing for various certifications. However, multiple users have reported that when they try to access the site with AVG enabled, they receive a warning stating that the website is unsafe or potentially harmful. This is causing a significant drop in traffic and user trust, even though I have verified that the website does not intentionally host malicious content.
The core problem is that AVG appears to be blocking access to the entire domain rather than a specific page or resource. When users attempt to load the homepage or navigate to different sections of the website, AVG immediately interrupts the connection and prevents the page from loading. In some cases, users can bypass the warning manually, but most visitors simply leave the site after seeing the alert. From my perspective as the site owner, everything seems to be functioning normally on the server side, and the website loads correctly without AVG interference. This makes it difficult to identify exactly what AVG is detecting as suspicious.
I have already performed several checks to ensure the website is secure. The site uses HTTPS with a valid SSL certificate, and I have scanned the server files for malware or unauthorized scripts. The results from multiple online security scanners indicate that the website is clean. Additionally, I reviewed the codebase and confirmed that there are no hidden redirects, injected scripts, or suspicious downloads being served. Despite this, AVG continues to flag the site, which leads me to believe that this could be a false positive detection or something related to how the content is structured.
One possibility I am considering is that certain keywords or content patterns on the website may be triggering AVG’s filtering system. Since the website contains exam-related materials and practice questions, it may resemble content that is sometimes associated with “exam dumps” or unauthorized resources, even though the content is intended for legitimate study purposes. I am unsure whether AVG uses heuristic analysis that could misinterpret this type of content as suspicious or unsafe, which might explain why the entire site is being blocked instead of a specific file or script.
Another factor that might be relevant is the use of third-party scripts for analytics and user interaction features. The website integrates common tools for tracking usage and improving user experience, and these scripts are loaded from external sources. While these are standard services used by many websites, I am not certain whether one of these external resources could be contributing to the detection. However, I have not received any specific indication from AVG about which element of the site is causing the block, making it difficult to isolate the issue.
I would appreciate guidance from the AVG community on how to properly diagnose and resolve this blocking issue. Specifically, I would like to know if there is a way to determine exactly what AVG is flagging on my website, how to confirm whether this is a false positive, and what steps I can take to request a review or whitelist the domain. My goal is to ensure that users can access my exam preparation website without encountering security warnings, while also maintaining full compliance with security best practices. Any help or direction on how to resolve this would be greatly appreciated. Sorry for long post