AVG Web TuneUp cache. take up all free diskspace in windows10

was it fixed? :slight_smile:

yours.
clown shoes

As stated above, "The feedback page can not be submitted due to its own bad coding and reliance on an also-stupid Are You Human game. The form is never submitted even after the Game Completed notice."  You have again failed to read a prevous response and told me to use something I already tried that didn't work.  (I would rather have been proven wrong or given a new, working URL explaining the problem described in this thread.)

If even your UNINSTALL program doesn't work after deleting all the unnessary files (witch took several hours for deleting 900GB) I hope you will furnish very soon a solution to delete taht malfunctioning program. I lost already several hours of my time because of that. I intended to sign in again for a registrated version of AVG but after what I was going through I think AVG will not be a good choice.
Give us working solutions asap

Hello,
The case has been escalated to our senior level team and they are working with high priority to fix the issue. The only suggested temporary solution is to manually remove all folder from your C drive that belongs to AVG Web tuneup and also remove the folder in this path C:\Users\Username\AppData\Local\Packages\Windows_ie_ac_001\AC.
Thank you.

After being a satisfied user for years, i am now faced with having to de-install the AVG product. And even then issues still remain. :frowning:

I de-installed al the products, but i found that  the Cach in Windows_ie_ac_001 for AVG Web TuneUp fills up all the free space on my drive,.
I don't have any AVG products installed anymore, unfortunately.
I deleted the total cache for the second time, but it wel return again.
Plz help

total path is "C:\Users\Username\AppData\Local\Packages\Windows_ie_ac_001\AC\AVG Web TuneUp

Hello David,

We sincerely apologize for the inconvenience caused.
Our developers are working on this to fix this until then we request you to uninstall only AVG web tuneup from your PC.
If the normal uninstallation fails, please use our remover tool to remove AVG web tuneup.
To download the AVG remover tool please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

Make sure that when you run the remover tool select only AVG web tuneup and proceed with the uninstallation process.
Please feel free to contact us should you need any assistance.

Same problem , this took up 400gb on my pc , trying to remove this now. Im really upset because avg has always been my go to anti-virus. well not anymore.

I found out about this today, my HDD is 440gb total and before this issue the normal space left was around 197gb because the C drive is used by my wife and me. but this morning i noticed that i only had 84gb left and almost all day ive been from website to website trying to find a solution and it came to my attention after using wiztree that this folder hard a bunch of replicated files and it came from the avg web tune up, i DIDNT and have NEVER downloaded that crap, all eversince I had run into AVG products all ive used was their FREE avg antivirues version…nothing less, nothing more but this crappy software somehow it got into my chrome web browser.

i managed to disable it seeing some of the recomendations on here but on the other hand i was forced to DELETE any AVG web tune up folder from the REGEDIT keys directories and deleting the folder files with wiztree. i had to do both for current_user/software and local_machine as well and just to make sure after that Ccleaner to delete any registry left from that crap. I certainly hope you get a fix for this in a LESS complicated way because honestly Ive never been this frustrated with my computer since I BARELY use it from time to time and i come to this awful experience with your software. i just hope the free anti virus version doesnt come up with any other sneaky thing like this 'cause be sure I'll end up EXTERMINATING the anti virus as well from my PC, cellphones and any other device that I have them installed.

Just like brian wilk says "How can you push out a product you cant uninstall and eats up your hard drive space?
This isnt a tuneup its a debacle of a product that destroys your hard drive space"

Hello,

My friend brought me a Windows 8 tablet and they have the same problem. I work in IT and have just spent an hour finding out the same thing, that the AVG Web Tuneup folder is taking 30GB of space. I'm now deleting it and will uninstall Tuneup. Don't know why it does this, but looks like a solution is needed from AVG.

Why won't web tune up uninstall? Help now please.

Hello Edwin,
I understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.

I've got it uninstalled - my computer was just so bogged down by it that it took an hour to uninstall. 

My problem was more how long it took to find the problem, and my dismay at your program being the source, especially since I chose NOT to activate web tuneup. 

Good luck finding a solution. Please contact me when you decide what is fair compensation for this extreme frustration.

I'm experiencing the same problem. I have deleted the folder and the folder is recreated again. Is there a solution?

First,
We would request you to share your valuable feedback at http://avgclick.me/AVGfeedback . Thank you.

It's not so easy -to delete these folders… I was need to stop my AVG and kill the processes of TuneUp. It was in 3 folders: both of Programs and hidden one c:\users.…\windows_ie_ac_001\ac. Do you know, how it looks?? Like matrioshka (babooshka)!!! Folder cache consists ALL folders from my disk C, includes users\username\appdata… And so on, endless!!! Steven King smokes in the corner…

I have also had the same problem as the many users above. I have wasted hours on this before finally getting rid of the awful application using IObig Unistaller. I have also deleted all other AVG products and moved to another supplier and will not use AVG again. What a nightmare, don't you test your products!

Of course same problem here.
Taking a step back I wonder whether there would have been a more effective procedure to lose so many loyal users that quickly.
My advice, and I guess of many others, if you want to save some AVG reputation, publish asap (and then I mean hours not days) a plan or roadmap how you deal with this issue. Explain also how it could get so far, why web tune-up cannot be deinstalled etc. just to rebuild confidence. Not just by seniors but by your CEO. I.e. maximum escalation now.

I used IObit to uninstall AVG Web TuneUp. It uninstalled the program but didn't get rid of the residual files. I ended up doing that manually and it freed up a lot of space. Unfortunately, the hard drive is still slowly being filled up with more residual files. While there's a lot more space than before, I hope there's still a permanent fix to this problem.

Hello Leif,
Please follow the instructions on the article http://avgread.me/1KLkDpN for your reference to uninstall the WebTuneUp program from your PC. Please feel free to contact us for further assistance.
Thank you.

Hi Edwin

Go th this link to download AVG Remover Tool:
| AVG
and delete AVG Web TuneUp folder (inside C:\Users\Username\AppData\Local\Packages\Windows_ie_ac_001\AC)