AVG web tuneup WILL NOT uninstall

Hello Roy,
My apologies for any inconvenience caused. We have sent you an email to connect with us remotely by replying to previous post. I request you to check your mailbox/inbox if you have received our email. If yes, then please follow the email instruction to connect with us remotely. We will check with the installed AVG Web TuneUp and we will help you to remove it's traces from your computer as quickly and effectively as possible.
Best regards,
Alok.

Hi .
Just wondering if you have a solution to get web tuneup off my system.
I have provided all information before and I presume that you have not read the post with my OS stated as if you had I suppose you wouldn't be asking.
Windows 7 .

Slightly concerned as to why removal is such a big problem, especially as we are dealing with your own product and you are suppose to be able to remove all the bad stuff from our systems and keep us safe?

Hopefully this post will not result in flippant remarks which I received last time I posted, but as I have pointed out the bit about my OS which I forgot to include with the first post I forgot so I resent the post with the added information to assist you as best I could.
Instead I got snide remarks because the post was not read properly and I have still no successful result to this problem.   

Hello Roy,
My apologies for any inconvenience caused. We have sent you an email to connect with us remotely by replying to previous post. I request you to check your mailbox/inbox if you have received our email. If yes, then please follow the email instruction to connect with us remotely. We will check with the installed AVG Web TuneUp and we will help you to remove it's traces from your computer as quickly and effectively as possible.
Best regards,
Alok.