Joseph,
We appreciate your efforts in trying to fix the issue, we apologize for the difficulties. We can resolve this issue by uninstall and reinstall AVG in safe mode.
Please reboot your device http://avgclick.me/rebootintosafemode in safe mode, click on this link to run Reset Access tool: http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe and refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.
Kindly download your AVG remover and run it, then go to C: -> AVG Remover -> Bin ->pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).
When trying to install my AVG Internet Security, on my 32-bit Dell Laptop running Windows 10 I keep getting the error:
Looking through the community I have seen several comments about running the AVG Remover and turning off your protection, windows firewall, while installing AVG. All of those suggestions I have made those attempts. Still no luck. What do I need to do?
General description: Please connect to the Internet
Description: To install AVG, you need to be connected to the Internet.
Error code: 0xE0060038
Looking through the community I have seen several comments about running the AVG Remover and turning off your protection, windows firewall, while installing AVG. All of those suggestions I have made those attempts. Still no luck. What do I need to do?
Joseph,
We appreciate your efforts in trying to fix the issue, we apologize for the difficulties. We can resolve this issue by uninstall and reinstall AVG in safe mode.
Please reboot your device http://avgclick.me/rebootintosafemode in safe mode, click on this link to run Reset Access tool: http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe and refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.
Kindly download your AVG remover and run it, then go to C: -> AVG Remover -> Bin ->pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).