Hello Daniel,
Let's work together to fix it. Have you used AVG Clear tool to remove AVG?
If not, refer this article: https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software to run both AVG Clear tool (first) and remover tool.
Reinstall AVG Antivirus Free as suggested here: https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free
Please share the screenshot of error message or loading screen if the issue persists.
Hi, I've ran into a bit of trouble, basically it all started with my AVG informing me that my virus definitions are out of date. It then started to auto update and it never went through. It didn't fail or give an error message it simply just did not work as if it was stuck in a constant loading screen.
I tried again the next day and the same, so I thought maybe I should just reinstall AVG free, so I tried to uninstall AVG free, to which it gave me "Setup is already running. Please try to start the setup later" which I find weird. This message persists even if I restart my computer and go straight to uninstall. So I tried to download the AVG removal tool, upson install the product is just stuck in a constant loading screen with the green bar moving across the bottom. So I am really confused and wondering if someone can help. This is a fairly new laptop, less than a year old in great condition so I need a little help!
thanks
I tried again the next day and the same, so I thought maybe I should just reinstall AVG free, so I tried to uninstall AVG free, to which it gave me "Setup is already running. Please try to start the setup later" which I find weird. This message persists even if I restart my computer and go straight to uninstall. So I tried to download the AVG removal tool, upson install the product is just stuck in a constant loading screen with the green bar moving across the bottom. So I am really confused and wondering if someone can help. This is a fairly new laptop, less than a year old in great condition so I need a little help!
thanks
That's great, Daniel. I appreciate your efforts.
Have you removed the AVG folders manually and reinstalled it?
Let us know if you need further help.
I managed to uninstall AVG, the removal tool would not install so what I had to do was load Windows in safe mode and uninstall that way.
Hello Daniel,
Let's work together to fix it. Have you used AVG Clear tool to remove AVG?
If not, refer this article: https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software to run both AVG Clear tool (first) and remover tool.
Reinstall AVG Antivirus Free as suggested here: https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free
Please share the screenshot of error message or loading screen if the issue persists.
Let's work together to fix it. Have you used AVG Clear tool to remove AVG?
If not, refer this article: https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software to run both AVG Clear tool (first) and remover tool.
Reinstall AVG Antivirus Free as suggested here: https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free
Please share the screenshot of error message or loading screen if the issue persists.