Hello Matt,
To assist you better, could you please elaborate on your concern regarding AVG?
Thank you.
Dan, we request you to run our AVG Remover tool and see whether it is mentioning the AVG Secure Search in the list, if yes, please tick the check box of it and proceed with the removal.
To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Also check on C:\ drive program files for AVG secure search or AVG web tuneup folder, if you find any please delete it manually and then restart your PC.
Check whether it appears again.
I am having the same problem also. 0xc0070643 error. I was haveing trouble with an AVG updater that was running in the background that was curupted, had to go into registry and dellete all AVG files to remove it. Now I can not intall the program.
Rafael, On the error are you also seeing Description Event Exec. finished?. If so, If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt with only by their additional support. They will send you an email with further instructions to be followed to get their additional support. Please check for the email on spam or junk folders if it is not present in the inbox.
AVG Guru
AVG will not install. I keep getting the 0xc0070643 error. I restarted everything, I uninstalled and re installed and nothing works. I've tried everything. The download and installing phase always stops at 87% and then asks to restart my computer, I do and then it says it fails to install and that AVG can't install.
Hello Matt,
We apologize for the inconvenience.
Please check in your control panel if AVG Safe Search application is installed in your computer. Please also check in the browser extension, if any AVG Safe Search extension is installed. If there is any, you can remove them by following this link http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-Toolbar-homepage-and-Secure-Search-from-your-browser
Thank you.
This is what happened to me too. After using the AVG removal tool, it installed properly. Hope it works for you.
I am having the same problem also. 0xc0070643 error. I was haveing trouble with an AVG updater that was running in the background that was curupted, had to go into registry and dellete all AVG files to remove it. Now I can not intall the program.
Hello Dan,
We apologize for the inconvenience.
We suggest you to completely remove all the traces of AVG from your computer using the AVG removal tool http://avgclick.me/UninstallAVGAV. Once the removal is complete, please go to the C drive and delete the "AVG Remover" folder. After which you will be able to reinstall AVG without any error.
Thank you.
We are glad to know that you were able to reinstall AVG successfully.
AVG Secure Search is our free browser add-on, do you have it installed on your default browser?
Could you please check it and confirm whether it is installed?
Dan, could you please provide the screenshot of the 0516pi.exe files so that we can assist you better?
If you aren't sure on how to take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hello Rafael.
We are sorry to hear about the inconvenience caused. Could you please let us know whether it is a free version or a paid version of AVG you are trying to install and if there is any conflicting anti virus software installed on your computer?
I went to control panel ---> uninstall a program and AVG Safe Search was NOT listed. The only things there are: AVG and AVG Protection (see above photo). I also checked my browser extensions in both Chome and Internet Explorer. Chrome has zero extensions. But Internet Explorer revealed....
Rafael, thank you for trying it. We appreciate your patience and effort so far. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Hello Mat,
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfoFTP.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case number as 02733866 which is by copying and pasting it from this email
Click send output
Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject.
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.
Its the free version, and there is no other anti virus software
It still did not work, I got the same error number the same "Event exec finished" error code.
Hello, I have the same problem as Rafael. I try to install the free version of AVG (with the correct 64 bit version) and I always get the 0xc0070643 error. I have no other anti-virus installed.
I've used the AVG remover tool. I always also get the missing MSVCP110.dll message.
Please let me know how I can go about fixing this. Thanks in advance