Hi James,
We're glad to look into this & help you.
As this isn't the usual behavior of uninstlalation process, please share us the screenshot of the message that prompts to restart in order to proceed.
However, upon checking our records, we see that you've reached our live support via chat & our colleague has remotely connected to your computer.
During the process, you were suggested to update windows & get back to us. Would you be so kind to let us know if you've updated the windows?
Hi, I have been having problems with AVG Internet Security, I uninstalled it, hoping that re-installation would be simple. However, when I try to install, I am told that as I did not reboot after the uninstall the new installation could not be completed. I have rebooted and tried to install over and over, no luck. 'AVG Help' took remote control and could do nothing help. A week earlier I uninstalled and re-installed without problems. I would be grateful for any help' Thank you/ James Buchanan…
Hi James,
We're glad to look into this & help you.
As this isn't the usual behavior of uninstlalation process, please share us the screenshot of the message that prompts to restart in order to proceed.
However, upon checking our records, we see that you've reached our live support via chat & our colleague has remotely connected to your computer.
During the process, you were suggested to update windows & get back to us. Would you be so kind to let us know if you've updated the windows?
Thank you for the information, James.
I could see that DNS leak test concern was already handled by our remote team earlier and it is now being investigated by our senior team.
Please keep checking your emails regularly to know about the status of the escalated case.
In order to fix the issue in installing AVG Internet Security, I request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
Thank you.