AVG will not launch

Hello Arlene,
Please do not worry, once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

Once you are done with the remover tool please try installing the AVG program by clicking the following link:
http://www.avg.com/us-en/download

Thank you.

Thank you for your help.....  I got to step 13. and from there I did not know where to go.  Nothing popped up.  I am a novice operator.....  I removed and then did the restart.  When I went back to the message #13 sez click RUN in the Open file-Security Warning dialog and allow AVG REMOVER to remove any residual files.  I did not know where to put the Run command....

Hello Arlene,
Please do not worry, once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

Once you are done with the remover tool please try installing the AVG program by clicking the following link:
http://www.avg.com/us-en/download

Thank you.