Hello Deborah,
I am sorry for the inconvenience caused.
I see that you have purchased the AVG Internet Security - Unlimited subscription that expires on 4th May 2019.
Please log out and log into AVG my account from the AVG interface to perform the reactivation process to get the subscription recognized.
Open AVG user interface and click on "email address" that is displayed and select "Leave this network"
You will get connect option, click on it and select "Log into existing account" to enter AVG my account username and password.
Please wait for 2-3 minutes to check whether AVG Internet Security is getting activated and there should be no renewal notices.
Keep us informed about the status.
had avg and just renewed to unlimited and it will not load keeps sending me to a free apt which I didn't pay 40 dollars to renew the ree one any help please
Hello Deborah,
I am sorry for the inconvenience caused.
I see that you have purchased the AVG Internet Security - Unlimited subscription that expires on 4th May 2019.
Please log out and log into AVG my account from the AVG interface to perform the reactivation process to get the subscription recognized.
Open AVG user interface and click on "email address" that is displayed and select "Leave this network"
You will get connect option, click on it and select "Log into existing account" to enter AVG my account username and password.
Please wait for 2-3 minutes to check whether AVG Internet Security is getting activated and there should be no renewal notices.
Keep us informed about the status.