Hello Lisa,
We regret for the inconvenience. We would request you to uninstall AVG old traces using AVG Removal tool and then you can reinstall AVG program on your computer to resolve the issue.
Please click on the below link to run AVG remover tool :
http://files-download.avg.com/util/tools/AVG_Remover.exe to completely uninstall your AVG program from your PC.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
Once you are done with the remover tool please try installing the AVG program by clicking the following link:
http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe
Thank you.
Hello Bhuvaneswari, I found this thred after a google search on the same subject. I followed the recommendation yuo made to Lisa Grant and it worked for one day, today I'm getting the same problem. A white inresponsive screen.
Please Help.
Please Help.
Hello
I tried to open my AVG free to run a virus scan and it only gives me a white screen that does nothing.
I checked my settings and windows7 says AVG is on and working. I had this problem before and ran the repair tool but now it is back again. Please advise.
I am running Windows 7 and have AVG Free with Zen installed.
Thanks
LG
Sorry for the trouble, Samuel.
We appreciate your efforts in trying to fix the issue. Refer this article:
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to download AVG clear and remover tool which removes AVG with its traces.
Note: Run AVG Clear first, restart your device and then use AVG remover.
After restart, go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders manually.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
5. Type C: and press enter, delete AVG remover folder.
Please go to c: drive-> program files and delete the AVG files. Go to our official website: https://www.avg.com/en-us/download and download AVG free/ paid product you have.
We appreciate your efforts in trying to fix the issue. Refer this article:
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to download AVG clear and remover tool which removes AVG with its traces.
Note: Run AVG Clear first, restart your device and then use AVG remover.
After restart, go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders manually.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
5. Type C: and press enter, delete AVG remover folder.
Please go to c: drive-> program files and delete the AVG files. Go to our official website: https://www.avg.com/en-us/download and download AVG free/ paid product you have.
Hello Lisa,
We regret for the inconvenience. We would request you to uninstall AVG old traces using AVG Removal tool and then you can reinstall AVG program on your computer to resolve the issue.
Please click on the below link to run AVG remover tool :
http://files-download.avg.com/util/tools/AVG_Remover.exe to completely uninstall your AVG program from your PC.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
Once you are done with the remover tool please try installing the AVG program by clicking the following link:
http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe
Thank you.
We regret for the inconvenience. We would request you to uninstall AVG old traces using AVG Removal tool and then you can reinstall AVG program on your computer to resolve the issue.
Please click on the below link to run AVG remover tool :
http://files-download.avg.com/util/tools/AVG_Remover.exe to completely uninstall your AVG program from your PC.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
Once you are done with the remover tool please try installing the AVG program by clicking the following link:
http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe
Thank you.
Hello Bhuvaneswari, I found this thred after a google search on the same subject. I followed the recommendation yuo made to Lisa Grant and it worked for one day, today I'm getting the same problem. A white inresponsive screen.
Please Help.