Hello Carl,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know the version of AVG Internet Security being installed in your computer please?
Did you try to repair your AVG Internet Security program and check if it helps?
You can repair your AVG Internet Security with the following steps:
1. Press your window key and R key together and then type "appwiz.cpl" and hit "Enter"
2. Here you can see the list of installed applications in your PC.
3. Uninstall the conflicting antivirus (If found).
4. Uninstall the AVG Internet Security and click "Uninstall".
5. Now select repair and continue.
6. Restart your PC.
Please try the above steps and let us know the status of the issue.
If the issue persists, then feel free to write back to this post.
Thank you.
Encountered same problem lately. Tried for two weeks all the solutions listed here but no luck. The avgclear.exe hinted that I should search & delete all folders for the 'Antivirus' feature of AVG Internet Security everywhere it appeared in my PC. It worked! Hope this will also work for some, if not all who encountered same problem. Good luck!
AVG internet protection will not open, comes up: Sorry we've crashed…what the heck do we do now?
Hi Sam,
We're sorry to hear that you had to go through that. Glad to hear that you were able to resolve the issue.
If you need any assistance from AVG in the future, please write back to us in your own/new post, so that we can locate your account and help you accordingly.
Thank you for understanding in advance!
22.1.3219
I did try to repair and restart...I did not uninstall nor did I see any other conflicting versions. I did see that this version was updated on 2/18/22.
The program still not opening with the same: "sorry we've crashed" message.
Hello Carl,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know the version of AVG Internet Security being installed in your computer please?
Did you try to repair your AVG Internet Security program and check if it helps?
You can repair your AVG Internet Security with the following steps:
1. Press your window key and R key together and then type "appwiz.cpl" and hit "Enter"
2. Here you can see the list of installed applications in your PC.
3. Uninstall the conflicting antivirus (If found).
4. Uninstall the AVG Internet Security and click "Uninstall".
5. Now select repair and continue.
6. Restart your PC.
Please try the above steps and let us know the status of the issue.
If the issue persists, then feel free to write back to this post.
Thank you.
Encountered same problem lately. Tried for two weeks all the solutions listed here but no luck. The avgclear.exe hinted that I should search & delete all folders for the 'Antivirus' feature of AVG Internet Security everywhere it appeared in my PC. It worked! Hope this will also work for some, if not all who encountered same problem. Good luck!