Good morning.
7 days ago I contacted AVG because I was getting a warning that my AVG Internet Security (paid for for 2 years) was not up to date. Although I have been running this software for almost a year now.
I tried to update and thaat kept failing, I tried to reinstall and that kept failing too.
When I contacted AVG Help on 3 April 2017 the took control of my computer remotely and tried to cure the problem, they also removed my AVG with the AVG Remover bbut still found they could not update or download a re-instal.
They upgraded my case (case number 04521834) to the highest level of support and said the next level of support would contact me by email.
After 4 days I had still heard nothing so I telephoned them and was told someone would contact me by email within 24hours as I was now 'Priority'.
Here we are now 7 days plus since my initial contact with them and still I have not heard from them.
I would appreciate it if anyone knows how to (a) cure the download / update problm or (b) can tell me how to get a response from AVG Support.
Thank you, John.
Hello John,
Please accept our sincere and unreserved apology for any inconvenience this may have caused you. Upon checking your previous case we see that it has been escalated to our most senior technicians. They will analyze the case and get back to your via email soon . Your patience is much appreciated.
Thank you.
Hello John,
Please accept our sincere and unreserved apology for any inconvenience this may have caused you. Upon checking your previous case we see that it has been escalated to our most senior technicians. They will analyze the case and get back to your via email soon . Your patience is much appreciated.
Thank you.