AVG will not update

AVG Protection
2

Carla,
Thank you for providing with the screenshots. This could be caused due to an incomplete installation of program updates. I would suggest you to uninstall AVG traces completely and re install AVG Anti Virus free.

Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product for steps on how to remove AVG traces.
NOTE: Please run AVG Clear tool first.

Then click on this link for instructions on how to install AVG Anti Virus free: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .

1

Hi, after (I think) a Windows update, AVG has an error message that tells me that the programme needs to be updated.
When I click "update" the screen tells me that the programme is already updated, however it keeps repeating. I checked the Windows settings, and I find that Windows says the status of AVG is unknown.
I tried repairing AVG as I saw this suggestion for a similar problem, but to no avail.
AVG reports that it is not updated but then it says it is, then the error message comes back.
Can you help?
thank you

5

Hello Carla,
I'm sorry to hear about this. Please share a screenshot of the error message to assist you further. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

6

Carla,
Thank you for providing with the screenshots. This could be caused due to an incomplete installation of program updates. I would suggest you to uninstall AVG traces completely and re install AVG Anti Virus free.

Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product for steps on how to remove AVG traces.
NOTE: Please run AVG Clear tool first.

Then click on this link for instructions on how to install AVG Anti Virus free: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .

4

Thank you, I will try that.

3

Hello Carla,
I'm sorry to hear about this. Please share a screenshot of the error message to assist you further. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.