AVG wont allow me to install later versions

AVG Protection
5

Hello Braden,
We regret to hear about the inconvenience caused. Could you please share a screenshot ( http://avgclick.me/getscreenshot ) of the add or remove programs in your control panel to assist you further?
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

6

Upon going back into my programs and features I spotted an AVG Protection still in there somehow. When I try to remove it I get this error:

Screenshot - 835445a8e5f90927eaffa8906fe2e1f3 - Gyazo

Any idea whats wrong?

1

I'm trying to install an older version of AVG Internet Security so I may activate via license key. I previously had the latest internet security (Zen) on my computer with the 30 day trial. I have since uninstalled via control panel and with the AVG product remover. When I attempt to install the older version it says I have already installed the newest version when there are no AVG products on my computer. Please help.

4

Braden,
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:

Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 04217057.
Click send output.
As soon as we receive the data, we will analyze the files and provide you with further information.

2

Hello Braden,
We regret to hear about the inconvenience caused. Could you please share a screenshot ( http://avgclick.me/getscreenshot ) of the add or remove programs in your control panel to assist you further?
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

3

Upon going back into my programs and features I spotted an AVG Protection still in there somehow. When I try to remove it I get this error:

Screenshot - 835445a8e5f90927eaffa8906fe2e1f3 - Gyazo

Any idea whats wrong?