Hello Matt,
We apologize for that, it seems that some of the browser services are still running in the background. We suggest you to close the background service and then try the AVG cleanup, if the issue persists, we suggest you to restart the computer and then try the cleanup.
Thank you.
Hi
I have closed every browser and window to authorize my AVG to clean my Mac and it keeps telling me to lose my browser. Please help
Hello Matt,
We apologize for that, it seems that some of the browser services are still running in the background. We suggest you to close the background service and then try the AVG cleanup, if the issue persists, we suggest you to restart the computer and then try the cleanup.
Thank you.
Thank you but how do I close the background service? All Aplications as well as browser have been shut down and it still shows the same error message. I have restrted computer and it still shows same error message
Hello Matt,
Thank you for letting us know the status. You can see All Running Applications / Programs with Forceable Quit Menu. Hit Command+Option+Escape to summon the basic “Force Quit Applications” window, which can be thought of as a simple task manager for Mac OS X. From there close the running processes of browsers, if there is any. After that run the scan and let us know the status.
Thank you.