AVG wont let me delete duplicate files

Hello Margaret,
We regret for the inconvenience caused. Could you please let us know whether you have received any error message while removing the duplicate files using the PC TuneUp program? A screenshot of the issue can help us to analyze the issue and assist you better in resolving the issue. Please have a look at this article http://avgread.me/1aZxsAV to attach a screenshot.
Thank you.

Why canr I delete duplicate files

Hello Margaret,
We regret for the inconvenience caused. Could you please let us know whether you have received any error message while removing the duplicate files using the PC TuneUp program? A screenshot of the issue can help us to analyze the issue and assist you better in resolving the issue. Please have a look at this article http://avgread.me/1aZxsAV to attach a screenshot.
Thank you.

Hello Margaret,
Thank you for replying us back. Could you please let us know whether you have received the error message while removing the duplicate file of specified folder or on removing all the duplicate files.
Thank you.
Error message is Destination Folder Access Denied