I'm sorry, but the remote access to my personal computer is not really acceptable to me. I gave pretty much precise description of what is happening with AVG and I see no reason for installing software to my computer to give you access to it.
Please pass it to you development as Avast, which is basically AVG, has same issue. This is a software issue.
Of course, I know, that I can change it with that setting. But it just resets to default ignoring any setting made!
I have licensed AVG via key.
Good day,
I would like to ask how should I set permission for application and for it to stay set?
I set a rule in AVG Firewall and next time I launch the app it is reset and asking again! It drives me mad, I click on allow over and over again like mad and it doesn't keep the settings! I tried everything, checked the Remember button, allowed it in Enhanced Firewall screen, I repaired, reinstalled, restarted all PC and AVG and it just keeps asking. Everytime I open Word, it asks me to allow it, I allow it and it asks again next time I launch Word! It's crazy!
My version is up to date 21.10.3213 (build 21.10.6772.706)
Can you please fix this? It's terrible!
Thank you
Hello Erika,
We're sorry to hear this.
There is a possibility for the application rule to be modified after the recent update.
Hence, we'd suggest you check the application rules configured on your computer. To adjust access restrictions & block connections to unauthorized access, you can follow the steps in this article (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Antivirus-Enhanced-Firewall-Application-Rules&supportType=home).
Please try the above step & let us know if it helps.
If you've already tried the above steps, please let us know whether you're using AVG AntiVirus Free or paid/trial version of AVG Internet Security to provide you additional support.
Thank you.
We regret the inconvenience caused, Erika.
To further investigate this issue, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them..
AVG SysInfo is a diagnostic tool that checks your AVG AntiVirus software for common problems and offers troubleshooting solutions. It can also gather files to send to AVG as a reference for AVG Support representatives and engineers.
We've escalated this case to our senior team. They will write back to you further.
We request your patience.
Of course, I know, that I can change it with that setting. But it just resets to default ignoring any setting made!
I have licensed AVG via key.
We appreciate your effort and thank you for the screenshot, Erika.
We're going to escalate the case to our senior team to get a solution for this.
For the escalation, we've sent you email instructions to collect the necessary logs.
Please check for the email and revert to us.
Thank you.
I'm sorry, but the remote access to my personal computer is not really acceptable to me. I gave pretty much precise description of what is happening with AVG and I see no reason for installing software to my computer to give you access to it.
Please pass it to you development as Avast, which is basically AVG, has same issue. This is a software issue.
Hi Erika,
We are sorry for the inconvenience.
We have offered you with remote assistance to help you to resolve the issue.
Please check if the AVG Firewall is set to smart mode with the below steps:
1. Open AVG Internet Security.
2. Click on Menu and select settings.
3. Under basic protection,select "Firewall".
4. Check for setting "How should firewall treat new apps" click on dropdown & set it to smart mode.
After following the above steps, check if the issue is resolved.
If the issue persists still, reply back to us with the screenshot of the issue.
Thank you.