AVG wont resolve infected files

AVG Protection
5

Hello Melangell,

We are sorry to hear this and couldn't find the screenshot here.
Could you re-attach the threat detection screenshot?
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to attach the image.
Thank you.

1

Hi
this is a screenshot of today's scan.  I select "Resolve" and nothing happens.  I have tried finding and deleting the files in question both in windows and DOS but they apparently do not exist.  Please help.
Screenshot of AVG scan

2

You are most welcome.
Feel free to contact us if you need assistance with AVG.
We are available 24/7.

3

Thank you for your reply. I rebooted and that appeared to resolve the problem.  Should it recur I will re-post.

4

Hello Melangell,

We are sorry to hear this and couldn't find the screenshot here.
Could you re-attach the threat detection screenshot?
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to attach the image.
Thank you.