Hello Kevin,
We apologize for the inconvenience caused.
As we understand you are unable to login on AVG Zen in Mac, is that right?
Are you able to to login on AVG My account using your Browser?
Could you please provide us with the screenshot of the error message you have received? so that we will understand and help you with the same.
Thank you, Gulam. AVG Customer Care.
I just tried installing it again and still will not authenticate with my user account or password, here's a screen image that you asked for:
I've recently purchased a new MacBook Pro and installed my AVG Antivirus program from my Zen account. When I try to "connect" to my account I get a message telling me that my account user name and password do not match. These do match but I decided to complete a password reset - after resetting my password I still get the same error message.
Guys,
I have the same issue. I am unable to login on AVG Zen in Mac, although I have no problems with login on AVG My account using my Browser (both, Chrome and Opera). Please advise.
Tomasz
I just tried installing it again and still will not authenticate with my user account or password, here's a screen image that you asked for:
Hello Kevin and Tomasz
Thank you so much for providing the screen-shot. We have escalated this case to the concerned department and we will get back with the resolution. Thank you.
Kevin,
We have sent you an email requesting some data to analyze your issue. Kindly check your inbox and spam box as well and revert the email to assist you further. Thank you.