Maya, This Community is basically English language… Query translation…
Hello
I had subscribed to AVG in 2015 and made an upgrade to AVG ZEN. Now you have me recharged AVG 2015. I do not want to pay both AVG protection. What can I do?
Thanks for quick response.
AVG Guru
Hello Aravind
Thank you for your quick answer. I don't speak English very good, but I try to explain my problem.
On 01/13/2015 I have AVG Tuneup for 1 computer for 24 Months subscribed (AVG Order number: 67-123019). The cost of € 44.99 were debited on 01/13/2015.
On 12/12/2015 I have AVG Internet Security 1 computer for 24 Months subscription (license expiration date: 02/28/2016). Why is the expiration date of 2/28/2016? These are not 24 Months.
At the same time I signed AVG Tune Up for 24 months (the license expiration date: 01/13/2017)
On 01/17/2016 I made I upgrade to AVG ZEN (Note: When speaking about your order with someone from AVG Customer Care, please give them your Order Number: 701-1609631). The cost of € 89.99 was debited me on 01/17/2016.
Today (02/13/2016) I did I receive a mail from AVG. Extension AVG Internet Security 1 computer (24 months). The order is:
701-1941039. The cost from 69.99 € were charged today.
I only need 1 of subscription to AVG (multiple computers). I'm not willing to pay repeatedly subscription fees. Please arrange that AVG today debited costs from 69.99 € refunded.
Thank you for your efforts.
Best Regards, Maya
Maya,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
We would request you to please refer the article http://avgclick.me/AVGRefundPolicy to get your refund back.
Upon reviving your account using your order number, we confirm that you have AVG PC tune up (Creation date: 2015.1.13 Expiry date: 2017.1.13), AVG Internet Security(Creation date:2016.2.13, Expiry date:2018.2.28) and AVG Protection(Creation date:2016.1.17, Expiry date:2018.1.17). In this, your AVG Internet security get renewed before 15 days. That is the reason why you get extra 15 days in your validity.
Please feel free to get back to us for further assistance.
Thank you.
Hallo
Ich hatte im Jahr 2015 AVG abonniert und machte ein Upgrade auf AVG ZEN. Jetzt haben Sie mich wieder aufgeladen AVG 2015. Ich will nicht sowohl AVG-Schutz zu bezahlen. Was kann ich tun?
Vielen Dank für schnelles reagieren.
Mit freundlichen Grüßen, Maya
Maya, This Community is basically English language… Query translation…
Hello
I had subscribed to AVG in 2015 and made an upgrade to AVG ZEN. Now you have me recharged AVG 2015. I do not want to pay both AVG protection. What can I do?
Thanks for quick response.
AVG Guru