AVG ZEN app/ ANTI-Theft

So I am using my account on my phone, my wifes phone and our tablet.  We are using AVG Zen and for some reason My wifes phone can use locate and shout, ect. right from the app using a password for my account.  The issue is that when I use the same app and go to her phone on my account the password needed isn't my password.  How do I get it to where my AVG Zen app can locate, shout, ect straight from my app?

Hello Matt,
We are sorry to hear about the inconvenience caused. You could try to unlock your mobile as described in this article http://avgclick.me/LockedPhone . If these steps does not help, we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only.
Please click on the following link https://support.avg.com/support_contact_form?l=en_US and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution. Thank you.