AVG Zen Blocking Spotify

AVG Performance
4

Hello R Lundy,

Sorry for the inconvenience caused.
We can understand that this should have happened because of "Program Deactivator" feature in AVG PC tuneup.
As per our record we see that you have purchased the subscription for AVG Performance Multidevice.
1) Please open AVG Zen window.
2) Click on the Performance circle and you can see the AVG PC tuneup window opened up.
3) Click on "All Functions" circle in it and you can find the option as "DISABLE" program.
4) Click on it and you can see the Program Deactivator window opened up.
5) From the list of programs please search for "Spotify" and if it is "DISABLED" please move the cursor to make it "ENABLED"
6) If you enable it you won't be having any issues in accessing the Spotify application.

Please feel free to contact us should you need any assistance.

1

I recently updated to Windows 10 and added AVG. It appears that AVG is blocking Spotify from running. I look at the task manager after attempting to start Spotify and I see and endless cycle "Spotify" then underneath it "AVG Program Reactivator". Any thoughts on what I can do?

2

Hello R Lundy,

Sorry for the inconvenience caused.
We can understand that this should have happened because of "Program Deactivator" feature in AVG PC tuneup.
As per our record we see that you have purchased the subscription for AVG Performance Multidevice.
1) Please open AVG Zen window.
2) Click on the Performance circle and you can see the AVG PC tuneup window opened up.
3) Click on "All Functions" circle in it and you can find the option as "DISABLE" program.
4) Click on it and you can see the Program Deactivator window opened up.
5) From the list of programs please search for "Spotify" and if it is "DISABLED" please move the cursor to make it "ENABLED"
6) If you enable it you won't be having any issues in accessing the Spotify application.

Please feel free to contact us should you need any assistance.

3

Thank you for this. The disable/enable is unchangeable for Spotify. It says the program is "impactless" and the button is greyed out and unaccessable.