Hi David,
We understand your concern, we apologize for the inconvenience caused. We will definitely help you with that. Please check that you're logged into your AVG MyAccount in your AVG Dashboard. Also try repairing your AVG Protection once from your Control Panel.
Thank you.
I have current subscriptions for both AVG Internet Security (3 PCs) and AVG Unlimited (ZEN). My Win10 PC had two error messages on the Windows 10 ZEN management for Android devices (which run AVG Antivirus Pro: Device Z012DC "Please activate Antitheft", and Device SGH-I547c "Updating definitions (the latter showing as such for the last 5 days).
From this Support Community, I learned how to access the Mobile Support team. On Mar 22 I sent screenshots of SGH-I547c, and their reply conclusion from the absence of error messages was that there was nothing wrong with that device.
I asked a second time, and the Mobile Team instruction was:
"This will reset the configuration of the app to defaults. To do so, navigate to the location mentioned below.
Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus -> Tap on clear cache and clear data -> Force stop the app once.
Restart the device once and try updating virus database. If the issue persist, send us screenshot of your device."
I followed those instructions. Now when I look at my ZEN Management pages of my Win10 PC, both Z012DC and SGH-I547c declare Anti-theft not activated on these AVG Pro devices. The devices themselves say "You are protected in case of theft or loss". The definition update issue has been eliminated.
When I test through the AVG Anti-theft website, Z012DC is Located, but now for the first time SGH-I547c gives the message "Sorry, your device, SGH-I547c cannot be controlled using the Anti-theft website". First time I have seen that message!
Finally, this morning when I opened my Windows 10 AVG page, it said "19 days left on your free trial". Good grief, my AVG Internet Security subscription runs until Sept. 1, 2017, and my AVG Unlimited Zen runs until Nov. 18, 2017.
What on earth is happening?
Hi David,
We understand your concern, we apologize for the inconvenience caused. We will definitely help you with that. Please check that you're logged into your AVG MyAccount in your AVG Dashboard. Also try repairing your AVG Protection once from your Control Panel.
Thank you.