Hello David,
We are sorry for the inconvenience caused and understand the concern in activating AVG on Android.
Please follow the instructions mentioned below inorder to submit the request to our mobile team:
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
Other user David A Kelly posting (https://support.avg.com/answers?id=906b0000000DgBeAAK).
AVG Guru
I followed the instructions you provided to restore AVG Pro for Android to the one of three devices that somehow lost it (it was linked via my Zen since Nov. 18, 2016). Specifically I Uninstalled AVG Free and AVG Zen from that phone, re-downloaded AVG Free from Google Playstore. The emailed instruction advised that I need do nothing more, and after about 24 hours my AVG Free would be automatically upgraded to the Pro version covered by my subscription up to Nov. 18, 2017.
I am still waiting. I specifically want to restore the Anti-Theft to work just as it does on our other Andriod devices. This particular device still does not show up again on ther list of linked devices. It remains identified on my Windows 10 PC that hosts my Zen software.
Hello David,
Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version and fill out necessary details and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
Thank you.Joyson, AVG Customer Care.
Add to your Support Knowledge Base, guys:
"Win10 AVG Unlimited Zen error messages do not disappear when device issue has been corrected. Look at message details and select CANCEL for each operation. If the issue has been corrected, the message will disappear".
This relates to one of my Android devices. The issue had been corrected several days ago, but the error messages persisted on Win10 AVG Unlimited Zen page. Selected "cancel" where PC was trying to communicate with Android, and error messages disappeared.
As a long term user, I updated my annual subscription 'AVG Security for 3 computers' on Aug. 8/16 for $90 CDN. Then I learned about Zen, and 'upgraded to AVG Internet Security (Pro or Unlimited)' on Nov. 18/16 at and additional price of $74.99, so that I could include our three Android products. They are all linked and show up on my Zen manager.
How come my Android phone (which is linked) keeps inviting me to "upgrade to AVG Pro" plus other options? I thought this was what I bought in November?
Also, why is the "new" Zen product now described as "formerly known as Zen" now not showing up on the product list?
How can I better understand what I am getting for what I paid for?
Dear Alan Binch,
My enquiry on this forum is exactly because of an unknown with my AVG Windows product. I augmented my existing AVG Security product (which I have used for many years) with your multi-user "Unlimited" package that included the Zen management function. That is a Windows product installed on my Win10 machine.
I set it up, and it is linked. But…what does it do? Does it have any effect at all on linked devices? My AVG account shows I have the download privilege paid for until Nov. 18, 2017. As far as I can see, it does nothing except confirm that each of my devices is out there somewhere.
I had hoped that AVG finally issued a product that would allow for more than three device licenses. Evidently Zen is not that product, and I have been ripped off. For just $15 more than the licence for three I could have bought another licence for the full kit for three more.
Hello David,
We do understand your concern. It seems that your query is still in progress with our mobile support team. We kindly request you to reply back to the same email so that they could assist you better in resolving your issue.
Thank you.
Hi Kishore,
You assume that I received an email from the AVG Mobile support team. One of my frustrations was that I have never received any email from Mobile.
My primary issue is resolved thanks to replies on Community etc.
Of the many messages received from AVG support, none has presented any hint of coming from AVG Mobile support.
How can I respond to an email I never knowingly received? Do your various groups ever communicate with each other?
David, As stated by Joyson Regis (AVG Technologies) please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only.
AVG Guru
Add to your Support Knowledge Base, guys:
"Win10 AVG Unlimited Zen error messages do not disappear when device issue has been corrected. Look at message details and select CANCEL for each operation. If the issue has been corrected, the message will disappear".
This relates to one of my Android devices. The issue had been corrected several days ago, but the error messages persisted on Win10 AVG Unlimited Zen page. Selected "cancel" where PC was trying to communicate with Android, and error messages disappeared.
Hello David,
Please be informed that the Zen Unlimited devices of AVG can be installed on Unlimited devices that runs on windows, Mac, Android smartphones and tablets.
It can't be installed on iPhones, iPads and windows mobiles.
If you have the latest 2017 version installed then the "ZEN" name wouldn't appear on the interface.
The first window that appears is the Zen interface and you can find the Internet Security and PC TuneUp on it.
Please feel free to contact us if you need any assistance.
Other user David A Kelly posting (https://support.avg.com/answers?id=906b0000000DgBeAAK).
AVG Guru