Well i fixed it after after the blue screen of death when technician tried to repair it.
Just repeated his actions in setup repair and now Zen is working properly with internet security.
case for 04182828 is now closed
thank you
PS
had to put my blue screen back as left the screen red in UAC mode after blue screen of death reboot.!
John, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep whole conversation in one question/thread to speed up any resolution. Main topic posting (https://support.avg.com/answers?id=906b0000000DZ36AAG).
AVG Guru