John, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep whole conversation in one question/thread to speed up any resolution. Main topic posting (https://support.avg.com/answers?id=906b0000000DZ36AAG).
AVG Guru
the computer rebooted with blue screen of death after technician started repair of zen
Zen has crashed again back to where i started 4 hours ago
Contacting support will of connect and waiting too enter for case number 04182828
John, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep whole conversation in one question/thread to speed up any resolution. Main topic posting (https://support.avg.com/answers?id=906b0000000DZ36AAG).
AVG Guru