Hi Nicolas. I'm sorry about the inconvenience caused to you. Have you activated your AVG Zen by logging into it using your AVG My Account credentials? Please click http://avgread.me/1HOjOxZ to show the steps to activate your AVG Ultimate. If it has been activated already, it is possible that you haven't uninstalled the previously installed AVG PC TuneUp before installing the AVG Zen. If that is the case, please uninstall AVG PC TuneUp 2015 from your control panel(http://avgread.me/1bsfXsZ) and then install it again via your 'Performance' tab. Please let us know if you need further help. Thanks.
I bought AVG Zen in April understanding that it will cover any and all devices.
Just installed onto my laptop and got this message:
Your full performance has expired and invites me to get it back at a fee.
Why? or How can I correct this?
Thanks!
Hi Nicolas. I'm sorry about the inconvenience caused to you. Have you activated your AVG Zen by logging into it using your AVG My Account credentials? Please click http://avgread.me/1HOjOxZ to show the steps to activate your AVG Ultimate. If it has been activated already, it is possible that you haven't uninstalled the previously installed AVG PC TuneUp before installing the AVG Zen. If that is the case, please uninstall AVG PC TuneUp 2015 from your control panel(http://avgread.me/1bsfXsZ) and then install it again via your 'Performance' tab. Please let us know if you need further help. Thanks.