Simon S, I aplogize for when my previous message shows up, followed by whenever this shows up. The part about what you seemed to want was based on how the "answer" about Defender was chosen as best, even though it did nothing to solve the issue of the system icon not working like it used to. I am new to here and still getting used to the delay as they review new posts.
Now if we could just get someone to actually help with this minor but still annoying issue. I am in the same boat, clicking on the system icon brings up Zen rather than the security page, right clicking on the icon and clicking on Open AVG does the same thing. Right clicking on the icon and clicking Scan Now does open up the security page without opening Zen, but that is an extremely stupid way to get to the security page in my opinion.
Karthikeyan :
I am using Windows 7 and I am confused then, .
Since a Free Version is available and what I wanted all along, why was I provided with the Pro Trial link to install? This is the link that I was given last week: http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe.
Additionally, this is what you told me last week: 'Please be informed that the AVG Protection will automatically downgrade to AVG AntiVirus Free once the trial period is over. After the latest update from AVG, the AVG AntiVirus free is always installed along with Zen, it cannot be installed separtely.' Now you are saying that, in Windows 7, the Pro Trial will show as expired.'
What is the link to the Free version?
There was an 'Update Failed' message after an attempted AVG Anti-Virus update on Tues Oct 18 at11pm Pacific. I updated it again and was successful.
I keep the AVG icon on the taskbar for easy access to the AVG Anti=-Virus interface. There was an 'Update Failed' symbol on the AVG icon so I clicked and an attempted AVG Anti-Virus update failed on Tues Oct 18 at11pm Pacific. I updated it manually, was successful, and closed the AVG Anti-Virus interface.
Before this update, clicking on the icon opened the AVG Anti-Virus but, after the update, the AVG Zen interface opens so I have to click on 'Anti Virus Free' in order to open that interface. I rebooted but the issue remains.
What setting needs to be changed so that the AVG icon opens the AVG Anti-Virus interface?
Simon,
I regret the inconvenience caused with AVG update. I realize that the update is failing due to corrupted configuration. Not to worry, the issue can be fixed by removing the corrupted AVG files using AVG Remover and reinstalling the updated AVG 2016 program. We would like to inform you that we have our AVG Free Antivirus program with Zen interface so that it can be installed on unlimited devices.
Hello Simon,
We are sorry for any inconvenience caused. This is correct behavior, when you click AVG icon on the system tray the AVG Zen window will get opened. We have updated our AVG programs for better service, when you open your AVG Zen window then you will see your all programs in same place.
Feel free to contact us again if you need any further assistance.
Thank you.
Karthikeyan
1. Why does the AVG Zen interface open instead of the AVG Anti-Virus interface when I click on the ACG icon on the taskbar?.I want to open the AVGAnti-Virus interface only.
2. I realize that the AVG Protection will automatically downgrade to AVG AntiVirus Free once the trial period is over but can I just install the AVG Antivirus Free version instead of the AVG Internet Security version?
Hello Simon,
We are sorry for any inconvenience caused. This is correct behavior, when you click AVG icon on the system tray the AVG Zen window will get opened. We have updated our AVG programs for better service, when you open your AVG Zen window then you will see your all programs in same place.
Feel free to contact us again if you need any further assistance.
Thank you.
Issue Resolved.Many thanks.
So…nothing yet on this?
Alan:
Please read my question cartefully: 'I am using Windows 7 Windows Defender;. I cannot see a check for updates option anywhere 'within' the program so is Windows Update the 'only' way to check?.
Simon,
I regret the inconvenience caused with AVG update. I realize that the update is failing due to corrupted configuration. Not to worry, the issue can be fixed by removing the corrupted AVG files using AVG Remover and reinstalling the updated AVG 2016 program. We would like to inform you that we have our AVG Free Antivirus program with Zen interface so that it can be installed on unlimited devices.
Well, it took something like 20 tries, and I gave up after a while, but suddenly the AVG Web Tuneup started installing itself out of nowhere, so that's done. But none of that still solved the issue about clicking on the icon bringing up Zen rather than the security page like I wanted, and I thought Simon S up there wanted.
Karthikeyan:
Clicking on the taskbar AVG icon 'brings up the Zen interface,' which I do not want. I have tyo click on 'Internet Security' in order to access the AVG interface.
Also, I had Windows Defender turned off. Once AVG is re-installed, Defender automatically 'turns off.'
Where is the link 'within' Defender to 'Check for Updates?'
Karthikeyan:
To be clear, AVG can be removed either by going to Add/Remove Programs 'or' by using the AVG Remover Tool?
Hello Simon,
Yes, you are absolutely correct with the system tray notification of AVG. Feel free to contact us for further query regarding AVG.
Thank you.
Hello Simon,
We regret for the inconvenience. We keep you in formed that there is no offline installer for AVG free version as like before. IN AVG 2016 version we do have AVG ZEN as a interface for AVG Protection Free. Due to the arrival of new threats and infections, we have updated our AVG security program with high new security patches and updates to enhance the computer security. AVG ZEN is a interface for AVG Internet Security and AVG PC Tune up for unlimited Devices. You can also find HMA VPN and AVG Web TuneUp cirlces on the Zen interface. HMA VPN is another separate paid program and it helps to hide your IP address so that no hackers can hack your PC. AVG Web TuneUp is the free browser add-on and it helps you to browse securely on the Internet. Since you have mentioned that you are getting expired notification we would request you reinstall your program to get the issue fixed. Thank you.
Karthikeyan :
Under the AVG Zen interface, It states that the 'Pro Trial' version expires in 23 days.
Am I correct that, once the free trial ends, the'Pro Trial' version will downgrade to AVG Anti-Virus Free or will the 'Pro Trial' stop working and I will have to uninstall it and install the AVG Anti-Virus Free Edition?
Simon, Re Windows Defender which Windows OS are you actually using?.
AVG Guru
Simon, Windows Defender is a software product that attempts to detect and remove malware. It was first released as a free antispyware program download for Windows XP, shipped with Windows Vista and Windows 7 and made into a full antivirus program replacing Microsoft Security Essentials as part of Windows 8 and later versions.
AVG Guru
Hello Phil,
We do understand your concern. However, please be informed that we do not have an option to go back to previous version once updated. After this, we can only use the AVG Antiirus Free with Zen interface.
Thank you.