Hello Eduardo,
I appreciate your patience. This issue is because AVG is connected to the recent changes in the Antivirus for Android. I would recommend you to reconnecting/reactivating all the affected mobile devices to Zen/MyAccount.
Thanks.
Hello Eduardo,
I have forwarded your case to senior team for getting suggestion.
Please keep checking this post to know about the status.
Your patience is much appreciated.
I have added a new cellphones to my AVG Ultimate subscription. I now have a messages in the Zen Message Center that ranges from a first scan that needs to be done to ant-theft that needs to be setup. I have already done all of these after installing and linking the software to my account.
On the cellphone I ask the scan to be done remotely via my PC. It still shows that it is scanning and it has been doing that for the past two days! There is however no activity going on on the cellphone in question.
So, how can I stop this scan and remove those messages?
On the cellphone I ask the scan to be done remotely via my PC. It still shows that it is scanning and it has been doing that for the past two days! There is however no activity going on on the cellphone in question.
So, how can I stop this scan and remove those messages?
Hello Eduardo,
I appreciate your patience. This issue is because AVG is connected to the recent changes in the Antivirus for Android. I would recommend you to reconnecting/reactivating all the affected mobile devices to Zen/MyAccount.
Thanks.
I appreciate your patience. This issue is because AVG is connected to the recent changes in the Antivirus for Android. I would recommend you to reconnecting/reactivating all the affected mobile devices to Zen/MyAccount.
Thanks.
Hello Eduardo,
I have forwarded your case to senior team for getting suggestion.
Please keep checking this post to know about the status.
Your patience is much appreciated.
I have forwarded your case to senior team for getting suggestion.
Please keep checking this post to know about the status.
Your patience is much appreciated.
Hello Eduardo,
I understand your concern. This might have caused due to synchronization error, please remove the mobile device from the AVG dashboard in computer and re-activate the AVG program in your mobile device and check if that fix the issue.