Hello Jill,
Upon checking your record, we see that you have purchased the license for AVG Internet security and not for the Zen multiple device.
Did you purchase the subscription for multiple device program?
For your information this Zen multidevice can be installed on multiple PC's running Windows and Mac and Android smartphones and tablets.
If you have purchased the subscription for multidevice then To download, install and activate the AVG protection multidevice please follow the instructions mentioned in this link: http://avgread.me/1FKGRZI .
If you have only purchased the license for AVG Internet Security then please follow the instructions mentioned in this link: http://bit.ly/1DXPL5z .
Please be informed that the multidevice program doesn't have any license number and its installation, activation is totally different.
Please feel free to contact us should you need any assistance.
I purchased a 2 year PC antivirus cover and would wondered if I could cover my sons new lap top, it says I need to down the ZEN app in order to share the cover, firstly I cannot find the app to download, and not sure if my paid cover which I purchased covers this, by reading the literature it seems to indicate that I should be. I can't figure out how to change over to the Zen, any help would be appreciated. Thanks
Hello Jill,
Upon checking your record, we see that you have purchased the license for AVG Internet security and not for the Zen multiple device.
Did you purchase the subscription for multiple device program?
For your information this Zen multidevice can be installed on multiple PC's running Windows and Mac and Android smartphones and tablets.
If you have purchased the subscription for multidevice then To download, install and activate the AVG protection multidevice please follow the instructions mentioned in this link: http://avgread.me/1FKGRZI .
If you have only purchased the license for AVG Internet Security then please follow the instructions mentioned in this link: http://bit.ly/1DXPL5z .
Please be informed that the multidevice program doesn't have any license number and its installation, activation is totally different.
Please feel free to contact us should you need any assistance.