Sorry, but I cannot find any such thing as a "Performance" window. or "Rescue Center." The email I just received said, "AVG Performance will always improve the computer speed, however, it will never change unwanted settings from the computer. In the AVG Performance window, we do have an option called "Rescue Center". Please click on the same and restore all the settings modified by the AVG Performance and check if that fix the issue with your computer." I am an elderly person, and many vendors seem not to take account of those of use who are not computer adept.
I have looked and looked in the new AVG Zen and cannot find anything like this, unless like so many vendors AVG does not care about some simple users who are not experienced computer users.
Win/32 7 Pro SP1. I had AVG PC TuneUp 2014. Received an email to upgrade. Tried, but errors. Contacted online "chat" support. Problem turned over. Later received an email offering free upgrade to AVG Zen. Installed it a few days ago, but had to uninstall earlier product first.
Now I have problems. Part of Win desktop appearance was changed (bars, dropdowns, message boxes), and no matter what I do I have not been able to get it back to the way it was. Also, and more importantly, every time I try to create a System Restore Point, I get an error. I have an entry in System Registry to normally disallow system javascripts, but before installing AVG Zen I could toggle this entry and create restore points with no problem. Now with AVG Zen several things are broken. May have to uninstall AVG due to these errors.
Sorry, but I cannot find any such thing as a "Performance" window. or "Rescue Center." The email I just received said, "AVG Performance will always improve the computer speed, however, it will never change unwanted settings from the computer. In the AVG Performance window, we do have an option called "Rescue Center". Please click on the same and restore all the settings modified by the AVG Performance and check if that fix the issue with your computer." I am an elderly person, and many vendors seem not to take account of those of use who are not computer adept.
I have looked and looked in the new AVG Zen and cannot find anything like this, unless like so many vendors AVG does not care about some simple users who are not experienced computer users.
I managed to find a "Rescure Center" button, but clicking on that made no difference. When I try to create a System Restore Poin, I still get the same error.I want to re-empahsize that
Hello Paul,
We apologize for the inconvenience. AVG Performance will always improve the computer speed, however, it will never change unwanted settings from the computer.
In the AVG Performance window, we do have an option called "Rescue Center". Please click on the same and restore all the settings modified by the AVG Performance and check if that fix the issue with your computer.
Thank you.
Hello Paul,
We are sorry to know that the issue persists. In this case, we will email you a link to get connected to our AVG remote support. They will check this issue and fix the same for you. Please check your email and get connected to them.
Thank you.
Hello Paul,
In the AVG Zen window, you can see the "AVG PC TuneUYp unlimited or AVG Performance" tab. Please click on that, a new window will open, in that window, at the right hand corner you can see the "Rescue Center". Please check the same, if you still unable to see this option, please send us the screenshot of the AVG Zen installed in your computer.
Thank you.