AVG Zen not working

Hi Clifton, we sincerely apologize for the inconvenience caused. I can see that you have purchased AVG Protection for your computer. Please note that AVG Protection does not require a license number to install or activate. We request you to uninstall the previous AVG products from your computer as per this article ( http://avgread.me/1DEtNP0 ). Then, you can install AVG Protection ( http://avgread.me/1FKGRZI ) in your computer.

If you still want to apply for a refund, please have a look on this article ( http://avgread.me/1AYFbFy ). Please do not hesitate to get back to us for further assistance. Thanks.

I renewed my AVG  10-7-2015 .I kept getting a count down to expiry. Now expired and will not work.

Clicked on renewed and got a partial License number which AVG will not accept for renewal.
Not impressed.
When I click on retreive license number all I get is a list of old license numbers for AVG tune up. It looks like AVG has become an expensive heap of rubbish.
How do I get a refund? 

Hi Clifton, we sincerely apologize for the inconvenience caused. I can see that you have purchased AVG Protection for your computer. Please note that AVG Protection does not require a license number to install or activate. We request you to uninstall the previous AVG products from your computer as per this article ( http://avgread.me/1DEtNP0 ). Then, you can install AVG Protection ( http://avgread.me/1FKGRZI ) in your computer.

If you still want to apply for a refund, please have a look on this article ( http://avgread.me/1AYFbFy ). Please do not hesitate to get back to us for further assistance. Thanks.