AVG Zen problem

General discussion
6

Hello Andres,
Please make sure whether you have activated the AVG Ultimate program using your AVG My Account credentials. If not please follow the instructions on the article http://avgclick.me/ActivateZen to activate your AVG Ultimate program. If you are still facing any issue's please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.

1

I recently got the AVG Ultimate software. After installing it, I opened AVG Zen and I cannot add new devices. All the help available on the AVG website says there should be a "+" sign where you can add devices on the software GUI, but there is no + sign on the screen that I get. Any ideas or suggestions?

I am using a Windows machine (Windows 10)

5

Hello Andres,
We are glad to know that the issue has been fixed. We appreciate your valuable efforts. Please note that it is mandatory to be logged in as 'admin' (registered email address displayed at the top right of ZEN interface) in order to add devices. It is not possible to add devices if you are logged in as an 'user'. If you are logged in as 'user', the message 'connected' is displayed instead of your email address. Thank you.

2

I solved the problem by uninstalling everything from AVG I had and doing a clean install again. Let´s see if I can do the same on my Android phone. Thanks a lot.

3

Hello Andres,
Please make sure whether you have activated the AVG Ultimate program using your AVG My Account credentials. If not please follow the instructions on the article http://avgclick.me/ActivateZen to activate your AVG Ultimate program. If you are still facing any issue's please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.

4

Andres, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru