Hello Bob,
I'm sorry to hear about this. We will help you to remove all the AVG traces from your computer. However, please let us know the AVG programs you have installed on your computer (program and features), also let us know why you want to remove AVG Zen from your computer, if possible please share a screenshot of the error message to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
I am having trouble removing AVG Zen or control. It would not uninstall using windows uninstaller so I tried the removal tool. It comes up with a xywidget debug message and nothing uninstalls. Something about redundant recycling. Anyone know is they make a better removal tool or special one for Zen? Help would be greatly appreciated.
Bob, If the email is not present in your inbox, check in the spam and junk folders.
AVG Guru
AVG is causing the computer to slow down so I wanted to remove it. I ran the windows uninstaller but it didn't work. I then ran the removal tool and this is what I get (see pic).
Hello Bob,
I have resent the remote link to the email address from which you have contacted us. Please check your email inbox and get in touch with them. If you face any issue in receiving the email, please contact our support team https://support.avg.com/support_tech_chat to assist further.
Once you connected with our technical support team provide the case number 05056128 to them for reference.
Bob, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
I appreciate your effort in resolving this issue Bob,
I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to remove them manually.
Best regards,
Alok.
Hi Alan, please resend email as I never received one.