Hello Steven,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
We would request you to run AVG remover tool to completely remove AVG along with AVG Zen and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall AVG free without AVG Zen please click on the link http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe .
Please feel free to get back to us for further assistance.
Thank you.
Hello Steven,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
We would request you to run AVG remover tool to completely remove AVG along with AVG Zen and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall AVG free without AVG Zen please click on the link http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe .
Please feel free to get back to us for further assistance.
Thank you.
I have AVG Zen and AVG Antivirus Free installed and Zen shows that I have Pro trial installed that is expired. I have uninstalled and reinstalled AVG Antivirus Free several times and even used the remover tool to no avail, Zen still thinks that I have the Pro trial installed and keeps giving my expired popups every day or two. What can I do to get Zen to see that I only have AVG Antivirus Free installed?