Hello.
Few days ago the same problem occured on my PC. I did use AVG remover as you said, and it was solved… for 2 days. Now a diffrient window pops out in the bottom right corner of my screen everytime i turn on the system and theres no way to get rid of it. Using the remover does nothing, it just doesnt work anymore, and i cant uninstall AVG using the control panel because theres no "uninstal" button on the AVG uninstaling window (?!). Please, tell me how to delete your software…
Hello Richard,
We understand your concern.
Since this is level one technical support, we are unable to diagnose the exact issue you are facing. That is the reason we are requesting you to submit sample for analyze the situation and provide you with solution.
Thank you for understanding.
The window says " protect your mobiles tablets and other…
Hi Aravind,
Thanks for your reply. I've tried what you say. I've then restarted and closed/rebooted computer but this AVG Zen box comes back (after a minute). Could it be that AVG Zen is not part of AVG2015. But if so AVG does not how up as an option on the Customize list. It is very frustrating to be missing a quarter of the screen! Any other ideas please. I am running Windows 7.
Yes it does appear at every reboot.
Hello Martin, Jamie and Kool,
Sorry for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Please do not forget to send the screenshot and once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email.
Thank you.
Hello Luke,
Do you get this AVG interface every time you open AVG?
Pleased to know your issue has been sorted out, Luke. We appreciate your effort in fixing it.
The message only popped-up up once, after I updated to AVG2016 and once I re-installed it. It said that I need to re-enter my license key because there was some kind of problem. Unfortunately, having 1/6th of my screen occupied by this window (which was on top of everything) for two days or more, would have been too painful, so I removed the AVG2016 along with ZEN and got a different a-v software. Please don't hate me for that, I'll get back to AVG as soon as a more reliable version will be available. Thanks.
I have the same problem as the previous users. The exact same window as the one that can be seen on the two screenshots posted in this thread is blocking a big part of my sceen which is really annoying to say the least. Actually this started about three weeks ago, but then I didn't use this computer for a couple of days since I was away on a trip. When I came home some days later the problem was gone and it stayed like that until today.
I've tried removing AVG and then reinstalling but as soon as I updated the protection this famous pop up reappered. Any new ideas of what to do?
I have the same problem. The lower right corner of my window is blocked by a black window filling about a quarter of my window. It has the following quotes:
"AVG Zen
Protect your mobiles, tablets, other
Bruces"s PC + AVG Zen can cover etc"
Please help me get rid of this.
Thanks
Harold
I've ended up with a stupid AVG window in the bottom right of my screen. I can't anyway of getting rid of this. Can anyone help please? Alternative is get rid of AVG I guess.
Hello Harold,
Sorry for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Please do not forget to send the screenshot and once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email.
Thank you.
I have the same problem as the previous users. The exact same window as the one that can be seen on the two screenshots posted in this thread is blocking a big part of my sceen which is really annoying to say the least. Actually this started about three weeks ago, but then I didn't use this computer for a couple of days since I was away on a trip. When I came home some days later the problem was gone and it stayed like that until today.
I've tried removing AVG and then reinstalling but as soon as I updated the protection this famous pop up reappered. Any new ideas of what to do?
In Task manager i noticed this process: avguix.exe. (there were two of them). Clicked the end process button. seemed to have gone for now.
Peter, I am sorry for the inconvenience caused.I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on this link: http://www.avg.com/utilities. Thank you.
Thanks Rajendra.
The problem has now magically disappeared!
Pleased to know your issue has been sorted out, Luke. We appreciate your effort in fixing it.
The message only popped-up up once, after I updated to AVG2016 and once I re-installed it. It said that I need to re-enter my license key because there was some kind of problem. Unfortunately, having 1/6th of my screen occupied by this window (which was on top of everything) for two days or more, would have been too painful, so I removed the AVG2016 along with ZEN and got a different a-v software. Please don't hate me for that, I'll get back to AVG as soon as a more reliable version will be available. Thanks.
Hello Tim.
Could you please let us know which AVG programs are installed on your computer?