Работа avg в пассивном режиме

Hello, Kirill.
Currently AVG support is available in English only. Could you write your query in English? We will be waiting for your response and are eager to help.
Купил Ваш антивирус, но при запуске выдает такую запись: avg работает в пассивном режиме на вашем пк запущен ав аваст. Очистил остатки аваста  спец программой, но не помогло. Что делать? Кирилл, kirvm@mail.ru
Hello, Kirill.
Currently AVG support is available in English only. Could you write your query in English? We will be waiting for your response and are eager to help.

Kirill, 

Thank you for your response in Engkish, we appreciate your efforts. 

Have you used AVG Clear tool? If so, click on this link: http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to download AVG Clear and Remover tool required for uninstallation. 

Refer this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to install AVG Internet Security Unlimited.

I bought your anti-virus, but at start gives out such record: "avg works in the passive mode on your PC avast anti-virus is started". Cleared the remnants of avast special program, but did not help. What to do? Kirill, kirvm@mail.ru