The support through this channel is provided in English.
We realize that you wish to get refund for the AVG charge.
We found a RUB2,388.00 charge debited for AVG, but it was found under an incorrect email address.
This charge was debited for the AVG Internet Security Multi-device (1 Year) as you have enrolled for its 60 day trial on 24th October 2019.
Since there was a made a typo with the email address, you did not receive the prior billing email notification.
As per your request, we have initiated the refund for this charge and an email has been sent explaining its status.
You will get the amount credited within 7 business days.
Thank you.
Деньги на покупку. Я не собирался покупать данный антивирус и отменил подписку до окончание его срока все равно сняли деньги. На каком основании это было сделано и как вернуть деньги?
Hello Альберт,
The support through this channel is provided in English.
We realize that you wish to get refund for the AVG charge.
We found a RUB2,388.00 charge debited for AVG, but it was found under an incorrect email address.
This charge was debited for the AVG Internet Security Multi-device (1 Year) as you have enrolled for its 60 day trial on 24th October 2019.
Since there was a made a typo with the email address, you did not receive the prior billing email notification.
As per your request, we have initiated the refund for this charge and an email has been sent explaining its status.
You will get the amount credited within 7 business days.
Thank you.