Hello, Tina.
You have paid for an AVG Internet Security (1 computer), 2 year subscription on 8th Nov 2017. If you are referring to this charge, we regret to inform you that we are unable to process a refund or offer a prorated refund.
According to our refund policy, you are entitled to a refund within 30 days of the date your payment was processed. Unfortunately, in your case, this time frame has been surpassed. The automatic renewal for this order is turned off so you will not be charged for future automatic extension of this order. Your license will be active until 8th Nov 2019. You can install AVG Internet Security on your new computer using this license number.
I have sent you an email containing detailed instructions on how to download and install AVG Internet Security along with your license number. Please check your inbox and spam box as well.