Kopaka,
We apologize for the delay in responding to you, your patience is much appreciated. We suggest you to add yoru game folder to the exception list http://avgclick.me/AddException and check for the results. If it doesn't fix the issue, we request you to perform a complete reinstallation of your AVG program.
We request you to use our AVG remover tool to uninstall this program completely. Refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run your AVG remover tool.
Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.
Complete the installation, restart your computer and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.
Hello Kopaka,
Sorry for the inconvenience caused.
May I know whether you have installed the free, trial or paid version of AVG and also mention the name of AVG program that you have installed?
We request you to perform repair of AVG program by following the instructions mentioned in this link: http://avgread.me/1BVxDSY .
i did not set up any scheduled scanning or scan while playing
is there a way to disable this scheduled scan? or is there a way to reduce this resource usage?
Hello Kopaka,
We regret the inconvenience caused.Could you please send the screenshot of your AVG Scan interface so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot. Thank you.
avgcsrva.exe run by the system uses too much cpu. it uses like over 20% and more. It interferes with my gaming for example Heroes of the Storm which causes me the lag/stutter. I tested it myself and it is not a gpu problem. in order for it to go down it AVG must be disabled and that is not recommended. Please is there a way to fix this? please and thanks
Hello Kopaka,
Sorry for the inconvenience caused.
May I know whether you have installed the free, trial or paid version of AVG and also mention the name of AVG program that you have installed?
We request you to perform repair of AVG program by following the instructions mentioned in this link: http://avgread.me/1BVxDSY .
Kopaka,
The file you are referring belongs to AVG scan module. This will run only when you are scanning your PC with AVG or there is a scheduled scan running. We would also like to inform you that the AVG scan will use your PC resources and you may experience the other applications and PC running slow. It will be normal once the scan is completed.
Kopaka,
We apologize for the delay in responding to you, your patience is much appreciated. We suggest you to add yoru game folder to the exception list http://avgclick.me/AddException and check for the results. If it doesn't fix the issue, we request you to perform a complete reinstallation of your AVG program.
We request you to use our AVG remover tool to uninstall this program completely. Refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run your AVG remover tool.
Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.
Complete the installation, restart your computer and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.
I see it every time running even if i don't set a scan. As u already saw there was no scedule scan set
i did not set up any scheduled scanning or scan while playing
is there a way to disable this scheduled scan? or is there a way to reduce this resource usage?
Kopaka,
Thank you for sharing the screenshot. The avgcsrva.exe service should run only when you run an AVG scan. Do you see it in the task manager irrespective of an active anti virus scan?