To download the AVG , please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Once you have installed AVG free version please check with your CPU usage on AVG Identity protection. If the issue persist please feel free to contact us if you need any assistance. Thank you.
AVG Antivirus Free version 16.101.7752
Framework: 1.112.2.28116
Setup: 1.112.2.28116
After starting my Windows XP machine, "avgidsagent" service was running at 100% on one core of my CPU.
I tried to disable the service, but it hung in Services window and never completed, so I shut down the PC.
After restarting AVG reported that "Identity" was not protected. I clicked on "Fix it" but it did not complete - probably because the service was disabled.
So I changed the service to "Automatic" startup and click on AVG's "Fix it" again. This time it completed and the service was no longer using 100% CPU.
So what happened?
Why did this service use so much CPU?
Will it happen again?
AVG Antivirus Free version 16.101.7752
Framework: 1.112.2.28116
Setup: 1.112.2.28116
Hello Roger,
We regret for the inconvenience caused. We would like to know whether you have installed AVG free or a paid version in your system and also mention your product name to assist better. Thank you.
Hello Roger,
Thank you for the confirmation.We would like to remove installed AVG program from your system using AVG Remover tool and then try to reinstall AVG Free version.
Note: If you have installed any other conflicting programs means please try to uninstall it.
Once you have uninstalled from your system,try to follow the simple steps which mentioned below.
Remover and Download
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.